Linky Goodness – 12/15/07
Bill Keller’s speech
New York Times editor Bill Keller gives an incredibly insightful speech, talking about the future of journalism and newspapers.
Ten steps to close down an open society
A scary checklist — one we’ve almost completed.
Does your customer service just want people to go away?
Seth Godin has a smart idea here: measure your customer service people by the amount the customers buys after the call as opposed to before it.
Talent Wars in Boston
Xconomy does a nice write up of the current state of the technology labor market in Boston. It’s a good time to be a techie on the Red Line.
How to be a consultant
Long, insightful article. I faced many of these same issues back when I was consulting.
Top 10 reasons we deleted your comment
The Times’ City Room blog describes how they handle blog comments. Seems quite reasonable, though some in the comments disagree.